Re-crewing without a phone tree
When a driver calls in at 05:20, the board shows which runs are exposed and who is available and certified — in one screen, on a phone, in the dark.
Rural transit and demand-response
The agency where one person does four jobs.
Dial-a-ride, deviated route, a couple of fixed runs, and a service area measured in counties rather than blocks. Nine vehicles, six staff, and a rider list where a missed pickup is not an inconvenience.
01
A day, as it actually goes
| 05:20 | First driver calls in sick. Two runs need re-crewing before 06:00. |
| 06:40 | A rider calls to move this afternoon's dialysis pickup by an hour. |
| 09:15 | Van 3 comes back with a brake noise. Nothing else is free until 14:00. |
| 11:00 | The county asks for last quarter's ridership by route. It is in four places. |
| 15:30 | Tomorrow's manifests have to go out, and one driver's medical card expires Friday. |
02
What changes
01
02
Reservations that reach the driver
A change made at the desk is on the driver's manifest immediately. No second call, no printed sheet that is already wrong.
03
The maintenance record the schedule can see
Put Van 3 out of service and nothing can be assigned to it. The scheduling system finds out at the same moment the mechanic does.
04
Reporting that is already done
Ridership by route, revenue hours apart from deadhead, missed runs with reasons. Recorded during the day, exported when the county asks.
03
What it looks like
11Runs today
9Operated
1Late
1At risk
05:40Prairie Line 1 — EastboundRDC 9 · M. OkonkwoOut
06:15Dial-a-Ride NorthVan 3 · T. ReyesOut
07:02Prairie Line 2 — WestboundRDC 4 · unassignedNo crew
07:30Dial-a-Ride SouthVan 1 · A. Whitcomb9 min
09:15Prairie Line 3 — EastboundRDC 9 · M. OkonkwoDue
Your next run
06:15
Dial-a-Ride North
Van 3 · 6 pickups
Started the run
Report a problem
Two taps. Nobody is filling in a form at a stop.
04
Honest limits for this kind of operation
- It needs a connection. In genuine dead zones, the driver view will not update until there is signal — plan for that.
- Route optimisation is basic. High-volume many-to-many ADA paratransit is better served by an enterprise suite.
- We do not sell or install onboard hardware.
Usually the right plan
Local Operator — $399/month
15 vehicles included, reservations, dispatch and reporting.